Engineer Management
Jerobyte’s Easy Profit found the following functionalities to be essential in managing field service operations, for ensuring fair compensation and enhancing the overall customer service experience.
Engineer Live Tracking:
Engineer live tracking involves using GPS or location-based technology to monitor the real-time whereabouts and movements of field engineers or technicians while they are on the job. This capability helps businesses optimize scheduling, provide accurate ETAs to customers, and improve overall field service efficiency and accountability.
Engineer Payroll:
Engineer payroll is the process of calculating and disbursing salaries or compensation to field engineers or technicians based on their work hours, completed assignments, and any other relevant factors. It ensures that engineers are accurately compensated for their services, including overtime and bonuses.
Engineer Performance Calculation:
Engineer performance calculation involves evaluating the job performance and productivity of field engineers or technicians. This assessment may consider factors such as the number of completed assignments, response times, customer satisfaction ratings, and adherence to service level agreements (SLAs). Performance calculations help identify areas for improvement and recognition.
Engineer Self Call Assignment:
Engineer self-call assignment empowers field engineers or technicians to take more control over their workload by allowing them to assign service requests or calls to themselves based on their availability and expertise. This feature can improve response times and job satisfaction for engineers, as they can choose assignments that match their skill sets and schedules.
Engineer Call Request for Nearby Customers:
Engineer call request for nearby customers allows field engineers to express their availability and willingness to take on service requests from customers located in close proximity to their current location. This feature optimizes dispatching and minimizes travel time, resulting in quicker service response times and cost savings.