DETAILED DASHBOARD
All of the post-sales customer activities from meeting to growth forecasting are available in a single location for easy access and organization. Jerobyte's Easy Profit provides you an overview of your business like service call status, revenue status, reminders for business conversion, and engineer activities can be monitored in the main dashboard.
Total Call Counts
Total call counts refer to the cumulative number of service or support calls received by a company over a specified period. It is a vital metric for assessing the volume of customer inquiries, issues, or requests. Tracking total call counts helps organizations understand customer demand, workload, and resource allocation needs.
Easy Profit gives you details of open calls, pending calls, completed calls and also cancelled calls.
Business Alerts
Business alerts are notifications generated by our software to inform business owners on matters that require immediate attention. These alerts can relate to various aspects of the business, such as giving customer count and details for Warranty Maintenance, Warranty Expiry, AMC Maintenance and AMC Expiry to maintain business continuity.
Count of Open Calls for Every Engineer
This metric tracks the number of unresolved service or support calls assigned to each field engineer or technician within an organization. Monitoring the count of open calls for every engineer is crucial for workload distribution, ensuring that no engineer is overloaded while others have lighter workloads. It also helps in assessing individual performance and identifying potential bottlenecks in the service process.
Call Request from Engineer and Call Assignment - Notifications
This refers to a workflow in which field engineers can request specific service or support calls based on their expertise or availability. Once a call request is made, there should be a notification system in place to alert relevant personnel responsible for call assignment. These notifications streamline the dispatch process, ensuring that the right engineer with the required skills is assigned to each call promptly.
Monthwise AMC Revenue and Link
This metric tracks revenue generated from Annual Maintenance Contracts (AMCs) on a month-by-month basis. AMCs are service agreements that customers enter into for ongoing maintenance and support. Having a monthwise breakdown of AMC revenue allows businesses to monitor revenue trends, identify seasonal variations, and evaluate the financial impact of AMC renewals or cancellations. The "link" likely refers to accessing detailed information about each month's AMC revenue.
Monthwise Service Revenue
Monthwise service revenue tracks the income generated from service-related activities, such as repairs, installations, consultations, or any other service offerings, on a monthly basis. This data helps businesses assess the seasonality of service revenue, identify growth opportunities, and evaluate the effectiveness of service sales and marketing strategies.